We understand schedules change. We ask that you contact us no later than forty-eight (48) hours before your scheduled cleaning to cancel or reschedule. Cancellations after 48 hours are subject to full rate. The same full rate fee will be charged if we cannot gain access to your home. If you request to reschedule, we may not be able to accommodate your request with the same cleaning team you are accustomed to. If wanting to reschedule, you will be responsible for 2 charges. One for the late cancellation or lock out and the other for your new cleaning date. We always try our best to accommodate however our company needs to have 48 hours to be able to prepare our employees and other clients.
All of our employees have signed a Non-Compete / non solicitation agreement with TLC Cleaning LLC. They are prohibited from soliciting any business (related or unrelated to the services we provide) from any customer on his/her own behalf or on behalf of any third party during their employment with TLC Cleaning, LLC or for 2 years following termination of employment. You agree not to hire past or present employees of TLC Cleaning, LLC for a period of no less than 2 years from the date the employee last worked for TLC Cleaning, LLC. A great deal of time and resources are put into hiring our staff. In the event you feel you must hire an employee of TLC Cleaning, LLC in spite of this agreement, a $2500.00 placement fee is due immediately upon employment of the past/present employee, regardless of whether the employment is regular or on a contract basis.
Although gratuity is not expected or required. A great way to show the team your appreciation is with gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team (preferred method) or add the gratuity to your payment by requesting the office to add on to your CC payment. We would be happy to automatically add the same tip amount to each cleaning if client requests.