How can you determine if a housekeeping service is a trustworthy and professional company? To help you identify the right kind of organization, we’ve compiled a list of signs of a professional housekeeper.
Before hiring a housekeeping service to clean your home, one of your top concerns is likely to be, “Can I trust this company in my home?” After all, you are entrusting someone to come into your personal space, often without your presence. This requires a great deal of trust, so you will want to ensure that the person or company you hire is professional.
9 signs of a professional housekeeper
1. Do they return calls in a timely manner?
As with any professional service, you can expect a timely response, whether you’re calling to schedule an appointment, request information, or report a problem.
2. Do they provide a consistent level of service?
A professional company will use a checklist to ensure that nothing is missed during a cleaning, giving you the peace of mind that your home will be cleaned the way you like it, every time.
3. Do they offer a satisfaction guarantee?
It’s essential to know ahead of time what steps the company will take to fix the situation if you are not happy with their service for any reason. A professional service will want to know if you’re not satisfied and will take the necessary steps to make it right.
4. Is the company insured, licensed, and bonded?
A professional will answer “yes” to all of the above. If they are not insured, licensed, and/or bonded, you have little recourse should something be lost or damaged during a cleaning.
5. Does the company conduct drug tests and background checks on its employees?
Don’t hesitate to ask about their policy, as these individuals will have full access to your home. A reputable company will have a well-documented and strict screening process for all employees.
6. Will they provide you with a written estimate?
Having your agreement in writing lets you know precisely what you can expect from their service, and saves you from surprises later when your bill arrives.
7. Do they provide their cleaning supplies?
Just as a professional hairdresser won’t ask you to bring your own shampoo to your salon appointment, your housekeeper shouldn’t ask to borrow your toilet bowl cleaner.
8. Do they arrive and complete the job on time?
You’re busy enough already; a professional housekeeper won’t make you wait for them to arrive or to finish cleaning your home. When issues arise that affect the start or end time of your appointment, a professional will contact you quickly.
9. What is their policy regarding damages?
A trustworthy company won’t pretend accidents never happen. When you inquire about their breakage and damage policy, you should expect transparency and a commitment to making things right in the event of an accident.
I hope you find these signs of a professional housekeeper helpful when making your decision to hire a service. We want you to feel confident that you are choosing the right service for you and your family.
If you have any questions or would like to schedule your first cleaning, please call (701) 412-3298 or email info@tlccleaningexperts.com
We look forward to serving you!
