Below are answers to the most common house cleaning services questions we hear from families and businesses across Fargo, Grand Forks, and Detroit Lakes. Whether you’re booking house cleaning services for the first time or you’re a long-time TLC Cleaning client, we want you to feel informed and confident. You can also read our feature in Faces of Fargo to learn more about our story.
If you’re ready to get started, you can request a free estimate or check whether we cover your town on our service areas page. Our house cleaning services include recurring maintenance cleans, deep cleans, and move-in/move-out cleaning. If you don’t see your question answered here, give us a call at (701) 412-3298.
TLC Cleaning is different because we are not just a cleaning company.
We are a customer service company that just happens to clean houses.
That belief affects everything we do: how we hire, how we train, how we communicate, how we handle mistakes, how we support our employees, and how we care for our clients.
We do not believe great cleaning starts with a mop or a vacuum. It starts with good people. When we hire, we look for employees who have a caring heart, strong work ethic, honesty, kindness, and a desire to serve others. Cleaning experience is helpful, but it is not required. We can teach someone how to clean. What is much harder to teach is integrity and a genuine heart for helping people.
We also operate with transparency. We talk openly about things many cleaning companies avoid, such as breakages, employee injuries, pets, safety policies, labor hours, cleaner changes, and client feedback. We would rather explain how we operate upfront than surprise a client later.
TLC Cleaning has built systems around trust. Our employees are background checked, drug screened, trained, and supported. We carry insurance and workers compensation. We send surveys after every cleaning, and we use those surveys to hold our team accountable and reward cleaners who consistently provide excellent service.
We have also been serving our communities since 2010 and now clean for approximately 1,050 recurring clients each month across Fargo, Grand Forks, and Detroit Lakes. That experience has taught us that cleaning is about much more than dust and floors.
It is about giving people time back.
It is about helping busy families feel less overwhelmed.
It is about supporting seniors, professionals, parents, pet owners, cancer patients, and families in all seasons of life.
At TLC Cleaning, our goal is not perfection. Our goal is honesty, communication, consistency, accountability, and doing the right thing.
That is what makes TLC different.
TLC Cleaning opened in Fargo, North Dakota in January of 2010.
What started as one woman cleaning houses to support her daughter has grown into a multi-location cleaning company serving Fargo, Grand Forks, Detroit Lakes, and surrounding communities.
Over the years, TLC Cleaning has grown from a small side hustle into one of the most recognized cleaning companies in the region. We have cleaned for thousands of clients, served more than 1,000 recurring households each month, expanded into multiple communities, and built a team of long-term employees who care deeply about the work they do.
Even though the company has grown, our foundation has stayed the same: hard work, customer service, community, family, and helping people get time back in their lives.
TLC Cleaning currently serves clients within approximately a 30-mile radius of our locations in:
Fargo, North Dakota
Grand Forks, North Dakota
Detroit Lakes, Minnesota
We serve weekly, biweekly, monthly, and one-time cleaning clients throughout these areas.
We also continue to evaluate future growth opportunities, including possible expansion into Sioux Falls, South Dakota.
If you are unsure whether your home is inside our service area, the best thing to do is contact our office. We are happy to check your address and let you know whether we can currently provide service in your area.
Yes.
TLC Cleaning is insured, and we carry workers compensation coverage for our employees.
This is important because inviting a cleaning company into your home requires trust. Professional cleaning is physical work, and accidents can happen. Items can break. Employees can get injured. That is why we believe a professional cleaning company should have proper protections in place for both clients and employees.
Workers compensation helps protect our staff if they are injured while working. It also helps protect homeowners by ensuring workplace injuries are handled through the proper coverage instead of becoming an unexpected burden for the client.
We also take prevention seriously. Our team is trained on safety procedures, proper cleaning techniques, chemical safety, and injury prevention. We provide PPE, gloves, kneepads, and require black non-slip indoor work shoes in client homes.
Insurance matters, but so does prevention. Our goal is to operate professionally, responsibly, and with systems that protect everyone involved.
Many people assume it means Tender Loving Care — and while that’s certainly how we like to operate, TLC actually stands for Trisha Leigh Cornelison, our founder’s maiden name. The name was created by Trisha’s mother, and Trisha later named her three children Taylor, Lily, and Carter, forming TLC all over again.
Our mission is to give people time back and make life easier.
We believe time is one of the most valuable things a person has. You can always clean a floor tomorrow, but you cannot get back time with your family, time to rest, time to recover, time to work on your goals, or time to enjoy your life.
TLC Cleaning exists to help people reclaim that time.
We help busy families keep up with their homes. We help professionals reduce stress. We help seniors remain comfortable in their homes. We help parents spend more time with their children. We help people going through difficult seasons have one less thing to worry about.
We also believe our mission applies to our employees. We are building long-term careers, not just temporary jobs. We want our employees to feel valued, supported, safe, and proud of the work they do.
At TLC Cleaning, our mission is simple:
To serve people well, clean homes with care, create meaningful jobs, give back to our communities, and help families spend their time on what matters most.
TLC Cleaning has been recognized locally and nationally for our growth, service, and community involvement.
Some of our recognition includes:
Named Best Cleaning Service in the 2023 Best of the Red River Valley competition.
Featured by InForum for community involvement, employee appreciation, and Trish Lake’s founder story.
Featured by Faces of Fargo as the Face of Residential Cleaning.
Recognized on the Inc. 5000 list of fastest-growing private companies.
Recognized by Inc. as a 2025 honoree, ranked No. 4,458 nationally.
Recognized by Inc. in 2024 as well.
Featured for TLC’s partnership with Cleaning for a Reason.
Recognized for growth, community service, and compassionate residential and commercial cleaning.
Awards are wonderful, and we are grateful for them. But what matters most to us is the trust of our clients and employees.
Recognition is meaningful because it reflects the hard work of our entire team. TLC Cleaning was not built by one person. It was built by employees who show up every day, clients who trust us in their homes, and communities that have supported us since 2010.
Community involvement is a huge part of TLC Cleaning.
One of our favorite things about growing as a company is that growth allows us to give back more. The larger our team becomes, the more people we can help, the more events we can support, and the more impact we can make.
We are proud to support many causes, events, and organizations throughout the communities we serve.
Some of the ways TLC gives back include:
Partnering with Cleaning for a Reason to provide free cleanings for people undergoing cancer treatment.
Donating two free cleanings of up to four hours each for qualifying cancer patients.
Supporting local nonprofit organizations.
Participating in community fundraisers.
Sponsoring local events.
Participating in parades.
Hosting Mother’s Day drive-through events.
Hosting Veterans drive-through events.
Hosting Teachers drive-through events.
Creating school schedule calendar magnets for the community.
Supporting organizations connected to food insecurity and family needs.
Providing holiday food baskets for employees and their families.
Donating cleaning services and giveaways when possible.
You will rarely see us deny a donation request if we are able to help.
For us, community involvement is not a marketing strategy. It is part of who we are.
TLC Cleaning started because Trish was trying to provide for her daughter. As the company grew, it became very important to use that growth to help others. Whether we are cleaning for a cancer patient, supporting a teacher, honoring veterans, joining a parade, or helping a family during a difficult season, our goal is always the same:
Leave our community a little better than we found it.
Because cleaning is only one part of what we do.
At TLC Cleaning, we believe the real service is helping people.
Yes, we clean bathrooms, kitchens, floors, dust, vacuum, mop, and scrub. But the deeper purpose behind that work is customer service.
We are helping clients feel less stressed.
We are helping families get time back.
We are helping people feel comfortable in their homes.
We are helping busy parents have one less thing on their plate.
We are helping seniors, professionals, pet owners, and people going through hard seasons.
That mindset changes how we operate.
It affects how we answer phones, how we hire employees, how we train cleaners, how we respond to feedback, how we handle breakages, how we communicate when something goes wrong, and how we build long-term relationships with clients.
A cleaning company that only focuses on cleaning might ignore communication.
A customer service company that cleans understands that communication is part of the service.
That is why we send arrival texts, cleaner photos, completion messages, surveys after every cleaning, and why our office follows up when a client is unhappy.
We know our clients are trusting us with one of the most personal spaces in their lives: their home.
That is why we say TLC Cleaning is a customer service company that just happens to clean houses.
Yes. Through our partnership with Cleaning for a Reason, eligible cancer patients can receive free cleanings so they can focus on their health instead of housework. You can apply directly at cleaningforareason.org, and we’d be honored to help.
Because we believe great cleaning is about much more than cleaning.
At TLC, we believe in what we call the Circle of Life. There are three parts that must all work together:
Our clients
Our employees
Our company
Our clients need exceptional service. Our employees need meaningful careers. Our company needs to remain healthy and profitable so we can continue serving both.
When all three parts are healthy, everyone wins.
We’ve spent more than 15 years building a company focused on long-term relationships, excellent customer service, and creating a positive impact in the communities we serve.
TLC Cleaning combines the personal service of a local company with the systems and professionalism of a larger organization.
Unlike many independent cleaners, we have backup staff when someone is sick, detailed training programs, quality control systems, customer support, insurance coverage, workers compensation, background checks, and ongoing employee development.
Unlike many franchises, we’re locally owned and operated. The decisions are made right here in the communities we serve.
We aren’t trying to be the biggest cleaning company. We’re trying to be the most trusted.
Because relationships matter.
Many of our clients have been with us for years because they trust us, appreciate our communication, and know we’ll continue working to improve.
We send surveys after every cleaning, ask for feedback, and genuinely care about making things right when issues arise.
We’re not perfect, but we care deeply about our clients and are committed to providing great service year after year.
Long-term relationships are built on trust, and trust is earned one cleaning at a time.
One of the greatest benefits of professional cleaning is giving people their time back.
Instead of spending evenings and weekends cleaning, our clients can spend that time with their families, attend activities, travel, relax, or focus on the things that matter most.
We also believe strongly in giving back to our communities.
We partner with Cleaning For A Reason to provide free cleanings for individuals undergoing cancer treatments. We participate in teacher appreciation events, veterans events, Mother’s Day events, community parades, sponsorships, donations, school programs, and many other local initiatives.
As TLC continues to grow, our ability to give back grows as well. One of our favorite things about growth is that it allows us to make an even bigger impact on the communities we serve.
Yes, quotes are free.
We would love to help you get a quote in whatever way is easiest for you.
You can request a quote by:
Calling us at 701-412-3298
Clicking “Get a Quote” on our website
Texting us
Messaging us on social media
Emailing sales@tlccleaningexperts.com
We have sales team members available from 8 a.m. to 5 p.m., seven days a week.
Our online estimate process usually takes five minutes or less. We ask questions about your home, the type of cleaning you are looking for, your cleaning frequency, pets, special requests, and anything else that may affect the amount of time needed.
We ask those questions because we want to quote your home correctly from the start.
Our goal is not simply to book a cleaning. Our goal is to create a long-term relationship that works well for both you and our team.
Pricing is based on the amount of time, labor, and detail needed to properly clean your home.
Every home is different.
We clean small apartments around 600 square feet and large homes that may be 10,000 square feet or more. Some homes have pets. Some have children. Some are already maintained very well. Others need extra love before they can be maintained regularly. Some clients want weekly service, while others want biweekly, monthly, deep cleaning, move-out cleaning, or one-time help.
Because of that, we provide custom quotes instead of one-size-fits-all pricing.
Factors that may affect pricing include:
Square footage
Number of bedrooms
Number of bathrooms
Type of cleaning requested
Frequency of service
Pets and pet hair
Dirt and buildup level
Clutter level
Add-on services
Special surfaces
Condition of kitchens and bathrooms
Whether the home is occupied or empty
Whether it is a recurring, deep, move-out, post-construction, or one-time cleaning
For most recurring clients, our goal is to provide flat-rate pricing. That means we quote a set price for the agreed-upon scope of work. Some visits may take slightly less time, and some may take slightly more, but your rate stays consistent.
We also review recurring cleaning times after the first few visits to make sure the quote is accurate. If the home consistently takes more time than estimated, we will contact you before making changes.
For certain projects, such as remodel cleaning, construction cleaning, or special one-time projects, hourly pricing may make more sense because the scope can vary significantly.
Our goal is always to price fairly, communicate clearly, and create a relationship that works long-term for both the client and our employees.
Yes, although most residential clients do not need an in-home estimate.
After quoting and cleaning more than 10,000 homes over the last 16 years, we have become fairly good at estimating homes remotely. Most clients can get a quote online, over the phone, or through a virtual estimate.
In fact, many clients can get a quote directly on our website and instantly book their cleaning.
For larger homes, commercial cleaning, post-construction cleaning, remodel cleaning, or unique projects, we may request photos, a virtual walkthrough, or occasionally an in-person visit to ensure we are pricing the project correctly.
Many clients can get a quote instantly on our website and book their cleaning immediately.
You can also call, text, email, or message us on social media. Our sales team is available from 8 a.m. to 5 p.m., seven days a week.
Some larger projects may require additional questions, photos, or a walkthrough before pricing can be finalized, but most quotes are completed very quickly.
The more information we have, the more accurate your quote will be.
Helpful information includes:
Square footage
Number of bedrooms and bathrooms
Cleaning frequency
Pets
Type of cleaning requested
General condition of the home
Areas needing extra attention
Any add-on services you may want
We ask a lot of questions because our goal is not simply to sell you a cleaning. Our goal is to set your account up correctly from the beginning so we can build a long-term relationship.
Scheduling is easy.
You can get a quote and instantly book online through our website, or you can call, text, email, or message us on social media.
Once you are ready to move forward, we will collect your information, review our service agreement, set up your payment information, and reserve your cleaning appointment.
If you are starting recurring service, we will also reserve your permanent spot on our schedule.
The sooner, the better.
Depending on the season, we may be booked anywhere from two weeks to two months in advance.
This is one of the biggest advantages of recurring service. Once you become a recurring client, your spot is permanently reserved on our schedule.
If you need service sooner, please contact us anyway. We occasionally have cancellations and may be able to fit you in.
All clients are required to sign our Service Agreement before service begins.
The Service Agreement explains important policies regarding scheduling, cancellations, payments, pets, home access, breakage procedures, weather, holidays, and other expectations.
Most clients are not locked into a long-term contract and may cancel service at any time.
Occasionally, we offer promotional pricing in exchange for a service commitment. If you choose one of these promotions and cancel before the promotional period is complete, we simply ask that you repay the discount you received.
We believe relationships should be mutually beneficial. Our goal is to earn your business every cleaning, not force you to stay through a contract.
We require a credit card on file for every client’s account, and we accept Visa, Mastercard, and Discover. Your card is charged after each cleaning. For move-out cleanings, payment is collected at the time of booking. Our office is happy to help with any billing questions at (701) 412-3298.
We require a credit card on file for every client’s account, and we accept Visa, Mastercard, and Discover. Your card is charged after each cleaning. For move-out cleanings, payment is collected at the time of booking. Our office is happy to help with any billing questions at (701) 412-3298.
We require at least 48 hours’ notice to cancel or reschedule a cleaning.
Appointments cancelled with less than 48 hours’ notice may be charged the full rate of service.
The same policy applies if we arrive and cannot access the home.
Our cleaners depend on their scheduled work hours, and last-minute cancellations make it difficult to replace that work. This policy helps protect both our employees and our schedule.
We’d love your referrals, and we make it rewarding. Sign up and you’ll get your own customized referral link to share. You earn $1 for every verified click on your link, and each referral that becomes a client earns you $50. Reach out to our office to get signed up and start sharing.
Our maintenance cleaning is designed to keep your home clean, healthy, and comfortable on an ongoing basis.
Typical maintenance cleaning includes:
Dusting accessible surfaces
Vacuuming carpets and rugs
Sweeping and mopping hard floors
Cleaning and sanitizing bathrooms
Cleaning sinks, toilets, tubs, and showers
Cleaning kitchen countertops and sinks
Exterior appliance wipe-downs
Cobweb removal
Spot cleaning mirrors
Emptying trash cans
General straightening of cleaned areas
Maintenance cleaning focuses on the regular upkeep of your home and is most commonly performed weekly, biweekly, or monthly.
The more frequently we clean, the easier it is to maintain your home and the lower the cost tends to be.
Think of a deep cleaning as our “wow” service.
A deep cleaning goes far beyond a regular maintenance cleaning and is designed to bring your home back to ground zero. If a deep cleaning is in your budget, this is the service we recommend starting with because it creates the biggest transformation in the home and makes future maintenance cleanings much easier.
In addition to everything included in a maintenance cleaning, a deep cleaning typically includes:
Baseboards
Trim work
Doors and door frames
Light fixtures
Ceiling fans
Outlets and switch plates
Window sills
Detailed dusting throughout the home
Tops of cabinets
Inside the refrigerator
Inside the oven
Inside the dishwasher
Pulling out accessible appliances to clean behind them
Cleaning behind the refrigerator and oven
Built-up dirt, dust, and grime in hard-to-reach areas
Many of these areas may not have been cleaned in months or even years. Our goal is to tackle the details that are often overlooked during routine cleaning and leave your home feeling truly refreshed.
For many clients, a deep cleaning is the perfect starting point before transitioning to recurring service.
Move-out cleanings are designed for empty homes that are being sold, rented, or prepared for a new occupant.
These cleanings are often similar to our deep cleaning service but are typically even more detailed because the home is empty and all areas are accessible.
Move-out cleaning may include:
Inside cabinets and drawers
Inside closets
Inside the refrigerator
Inside the oven
Inside the dishwasher
Detailed kitchen cleaning
Detailed bathroom cleaning
Baseboards
Trim work
Doors and door frames
Light fixtures
Window sills
Outlets and switch plates
Floors throughout the home
Dust removal throughout the property
Cleaning behind accessible appliances
Move-out cleanings are usually larger one-time projects that require additional labor and attention to detail. Because these projects do not have future recurring visits to balance out pricing, we handle them differently than recurring maintenance service.
Our goal is to leave the home looking its best for the next owner, tenant, or final walkthrough.
Every commercial building is different, which is why we create a customized cleaning plan for each client.
The process starts with a questionnaire that helps us gather information about your building, cleaning needs, schedule, and expectations. From there, we schedule an on-site visit where we walk through the property, take photos, make notes, and discuss your goals face-to-face.
Our most common commercial cleaning services include:
Restroom cleaning and sanitizing
Trash removal
Floor cleaning
Vacuuming
Dusting
Break room cleaning
Kitchenette cleaning
Common area cleaning
Entryway cleaning
Some businesses have us clean seven days a week, while others only need service once per week. Every building is different, and we customize the cleaning schedule and scope to fit your needs and budget.
Post-construction cleaning is one of the most detailed services we offer.
Whether it’s a newly built home, a remodel, or a large commercial project, our goal is to remove all construction dust and prepare the space for move-in or final walkthrough.
For larger projects, we typically perform an on-site walkthrough before providing a quote. This allows us to discuss expectations, evaluate the scope of work, and determine the labor needed to complete the project properly.
Typical post-construction cleaning includes:
Removing drywall and construction dust
Cleaning walls
Cleaning trim and baseboards
Cleaning doors and door frames
Cleaning windows
Removing stickers from windows and appliances
Cleaning inside and outside of cabinets and drawers
Cleaning light fixtures
Cleaning floors throughout the property
Detailed dust removal from all surfaces
Over the years, we’ve cleaned everything from small residential projects to large commercial buildings exceeding 200,000 square feet. Some of our largest projects have required scissor lifts, specialized equipment, and crews of 10 or more cleaners working for weeks at a time.
The areas cleaned depend on the type of service you select, but most cleanings focus on the rooms that are used the most.
This typically includes:
Kitchens
Bathrooms
Bedrooms
Living rooms
Dining rooms
Entryways
Hallways
Home offices
Finished basements
Laundry rooms
During your estimate, we’ll discuss your priorities and customize the cleaning to fit your home’s needs.
We offer a variety of add-on services to help customize your cleaning.
Popular add-ons include:
Interior window cleaning
Laundry
Dishes
Bed sheet changes
Organization projects
Tidy Time
Additional deep cleaning tasks
Special project cleaning
Because every home and project is different, most add-ons are priced individually based on the amount of time needed.
If you’re interested in a specific service, simply ask during your estimate and we’ll be happy to discuss options and pricing.
Yes.
We offer interior window cleaning as an add-on service.
Interior window cleaning is not typically included in recurring maintenance cleaning because it requires additional time, but many clients choose to add it periodically throughout the year.
At this time, TLC Cleaning cleans interior windows only. We do not provide exterior window cleaning services.
Yes.
Wall washing is available as an add-on service and is commonly requested during move-out cleanings, post-construction cleanings, or homes that need extra attention.
Some walls may only require spot cleaning, while others may need a complete wash. Because every situation is different, wall cleaning is typically priced based on the amount of time required.
Yes.
Many clients ask us to help with laundry, dishes, folding clothes, and other household tasks.
These services are not typically included in standard maintenance cleaning but can often be added through our Tidy Time service.
Tidy Time was created for busy families who need help getting caught up before the actual cleaning begins.
If you’d like assistance with laundry or dishes, simply let us know during scheduling.
Yes.
We can help organize closets, pantries, storage areas, and other spaces through our Tidy Time or organizing services.
Some clients simply need help putting things back in order, while others are looking for a larger organization project.
Because organization projects vary greatly from home to home, they are typically priced based on the amount of time required.
Absolutely.
Many clients ask us to change bed linens as part of their cleaning service.
We simply ask that clean sheets be left out for the cleaners prior to the appointment.
If the bed is stripped before we arrive, that’s great. If not, we can usually remove the old sheets and replace them with the clean set you provide.
Just let us know during scheduling so we can plan enough time.
Yes.
Cleaning inside appliances is included in our Deep Cleaning and Move-Out Cleaning services.
This includes:
Inside refrigerators
Inside ovens
Inside dishwashers
During deep cleanings, we also clean behind accessible appliances such as refrigerators and ovens when it is safe to do so.
For recurring maintenance clients, inside appliance cleaning can usually be added as an additional service whenever needed.
Many clients choose to have appliances cleaned seasonally or a few times each year while maintaining regular cleaning service throughout the rest of the home.
Yes. We hand wash all small bathroom floors. In larger bathrooms we hand wash around the toilet, and in kitchens we hand wash any stuck-on spots.
You’re also welcome to request that all floors be done completely by hand. Just know this adds a good amount of time to the cleaning.
For larger open areas, our microfiber flat-mopping method does a great job, so hand washing isn’t usually necessary there.
Because feedback helps us improve.
After every cleaning, we send a survey asking clients to rate the service and leave comments for both the cleaner and our office.
The survey helps us identify areas where we can improve, recognize employees who are doing a great job, and ensure we’re consistently meeting client expectations.
It’s one of the most important quality-control tools we have.
After each cleaning, clients receive a survey where they can rate their experience and leave comments.
Those ratings help us track service quality across the company and identify opportunities for coaching, training, and recognition.
The rating system is important because it gives clients a voice and helps us monitor the quality of every cleaning, not just the ones we happen to hear about.
We want honest feedback because it’s one of the best ways to continue improving.
One of the biggest ways we keep cleaners accountable is through client feedback.
Every cleaning generates a survey, and those ratings allow us to monitor performance, identify trends, and address concerns quickly.
We also use detailed training programs, field coaching, client notes, management oversight, and ongoing communication to help our team succeed.
Accountability isn’t about getting people in trouble. It’s about helping our employees provide the best service possible.
Yes.
At the end of each month, cleaners can earn bonuses based on the average survey scores they receive from their clients.
This creates a direct connection between customer satisfaction and employee rewards.
The program encourages cleaners to provide excellent service, pay attention to details, communicate well, and consistently exceed expectations.
When clients are happy, our employees benefit too.
Absolutely.
After your cleaning is complete, you’ll have the option to leave a tip through the survey link included in your completion text and email.
Tips are never expected, but they are always appreciated.
Many clients choose to tip for exceptional service, and it’s a wonderful way to recognize a cleaner who has gone above and beyond.
Any tips left through our system go directly to the cleaner(s) who serviced your home.
The biggest difference is how easy the home is to maintain.
Weekly clients typically have the cleanest homes because dirt, dust, pet hair, and buildup never have much time to accumulate.
Biweekly cleaning is our most popular service and works well for most families.
Monthly cleaning often requires significantly more work each visit because the home has had more time to accumulate dirt and dust.
Because the amount of work changes, pricing changes too. Generally speaking, the more often we clean, the lower the cost per visit.
Our goal is consistency, but we never want to promise that the same cleaner will always be there.
Life happens. Cleaners get sick, take vacations, have babies, attend family events, get promoted, or occasionally move on to other opportunities.
We want our clients to trust TLC Cleaning, not just one individual cleaner.
To make that possible, we keep detailed notes on every home so that if another cleaner needs to step in, they can provide a great experience and follow your preferences.
Yes, you can skip a cleaning.
Because recurring pricing is based on the frequency you selected, we do charge a skip fee when appointments are skipped. The rate you receive is discounted based on how often we clean your home, and when a visit is skipped we know the next cleaning will require additional work.
If you need to pause service for an extended period, contact our office and we’ll discuss the best options available.
Absolutely.
We understand that schedules change. Whether you need to move from weekly to biweekly service, change cleaning days, or adjust your cleaning frequency, we’ll do our best to accommodate your needs.
Availability may vary depending on the season and schedule openings, but we’re always happy to discuss options.
TLC Cleaning is closed on the following holidays:
New Year’s Eve
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
These are all paid holidays for our employees.
If your cleaning falls on one of these holidays, we’ll typically contact you at least a month in advance to arrange a new cleaning date.
Think of the first cleaning as our normal pricing.
The first time we come into a home, it usually takes additional time to get everything to a maintenance level. We’re often cleaning areas that haven’t received professional attention in months or even years.
After the initial cleaning, we’re able to reduce the rate because future visits become maintenance cleanings rather than catch-up cleanings.
The more frequently we clean, the easier the job becomes, which is why weekly clients typically receive the lowest rates.
The best thing you can do is reduce clutter so our team can focus on cleaning rather than tidying. Clearing dishes from the sink, wiping counters of loose items, and picking up toys and laundry all help us make the most of your time. We know life gets busy, though — if you’d rather we handle the pickup too, ask us about our Tidy Time service.
Not necessarily, but it definitely helps.
The more time we spend picking up clutter, the less time we have available for actual cleaning.
We recommend picking up toys, laundry, dishes, paperwork, and personal items before we arrive. This allows us to focus on cleaning rather than organizing.
If your family simply does not have time, that’s okay too. Ask us about our Tidy Time service, where we can help with dishes, laundry, clutter, and general tidying before we begin cleaning.
Ideally, yes.
A clear sink and countertop allow us to clean the kitchen more thoroughly.
If dishes are left out, we may need to clean around them, which can limit how much of the kitchen we can properly clean.
If you would like help with dishes, we can often add Tidy Time or hourly service to your appointment.
Tidy Time is our service for when life gets overwhelming and clutter piles up. It covers things like dishes, laundry, folding, organizing, and general pickup so your space feels manageable again. Many families add it on during especially busy seasons — just ask our office.
We love pets, and many of our cleaners enjoy meeting them. We talk about pets during your setup so we know about any that are friendly and can stay out. For everyone’s safety, we ask that any animal that could bite be secured during the cleaning, and we’re unable to clean up accumulated pet waste.
No.
Many of our clients are at work, running errands, or enjoying their day while we clean.
We can access homes through garage codes, door codes, lockboxes, hidden keys, or other approved entry methods.
We strongly recommend lockboxes, garage codes, or door codes whenever possible. If a key is assigned to only one cleaner and that cleaner calls in sick, it can make it difficult for us to send another cleaner to your home.
If you prefer to be home while we clean, that’s perfectly fine too. Many of our clients work from home and simply continue with their day while we work around them.
For reliable access, we prefer a garage code, a door code, or a lockbox with a key inside. These options let us keep your cleaning on schedule no matter which team member is assigned that day — if a single cleaner held your only key and called in sick, it would be much harder to send a substitute. We’re happy to help you set up whichever method works best for you.
For reliable access, we prefer a garage code, a door code, or a lockbox with a key inside. These options let us keep your cleaning on schedule no matter which team member is assigned that day — if a single cleaner held your only key and called in sick, it would be much harder to send a substitute. We’re happy to help you set up whichever method works best for you.
Once your cleaner is on the way, you will receive a text message letting you know approximately how many minutes until arrival.
The text will also include your cleaner’s name and photo so you know exactly who is coming to your home.
After the cleaning is complete, you’ll receive another text and email letting you know the service is finished. You’ll also have the opportunity to rate the cleaning, leave feedback, and leave a tip if you choose.
Yes.
Your arrival text will include a photo and name of the cleaner(s) coming to your home.
We know trust is important, and we want you to know exactly who to expect before we arrive.
We can’t guarantee the exact same cleaner each visit, because we want our team to be able to take time off for illness, vacations, weddings, and family needs. We keep detailed notes on your home so whoever is assigned can deliver consistent, quality results.
We can’t guarantee the exact same cleaner each visit, because we want our team to be able to take time off for illness, vacations, weddings, and family needs. We keep detailed notes on your home so whoever is assigned can deliver consistent, quality results.
It depends on the size of the project, the amount of labor scheduled, and staffing availability that day.
Many recurring homes are cleaned by a single cleaner. Larger homes, deep cleanings, move-out cleanings, and specialty projects often require multiple cleaners.
Whether we send one cleaner or a team, our goal is the same: provide a great cleaning experience while using our time efficiently.
Every home is different.
The amount of time depends on factors such as:
Size of the home
Number of bathrooms
Pets
Clutter level
Condition of the home
Frequency of cleaning
Type of service requested
Some homes take a couple of hours while others may take most of the day.
When we provide your quote, we will estimate the labor needed to complete the cleaning.
Absolutely.
Many of our clients work from home or remain home during their cleaning appointments.
We do our best to work around your schedule and avoid disrupting your day. If you have a meeting, sleeping child, or specific room you’d like us to avoid at a certain time, just let us know.
Communication helps us create the best experience possible.
Absolutely.
Many clients use their cleaning appointment as an opportunity to run errands, go to work, attend appointments, or simply enjoy some free time.
We can access homes through garage codes, door codes, lockboxes, hidden keys, or other approved entry methods.
One of the biggest benefits of hiring a cleaning company is coming home to a freshly cleaned house.
Just let us know.
Every home and every family is different. Some clients have special preferences, sensitive surfaces, favorite products, pet concerns, or specific priorities.
We keep detailed notes on client accounts so our cleaners can follow your preferences as consistently as possible.
The more information you share with us, the better we can customize the service to fit your needs.
Yes.
We welcome notes, instructions, and feedback.
You can leave notes in person, send them to our office, reply to appointment reminders, or include them in your post-cleaning survey.
Our cleaners and office team thrive on feedback because it helps us continually improve and better serve our clients.
In fact, one of the ways we hold our team accountable is through the surveys we send after every cleaning. Client feedback helps us identify opportunities for improvement and recognize cleaners who are consistently providing exceptional service.
Good communication is one of the best ways to ensure your cleaning experience meets your expectations.
Once your cleaning is complete, you’ll receive both a text message and an email letting you know the service has been completed.
The message will also give you the opportunity to rate your cleaning, leave feedback for the cleaner and office, and leave a tip if you’d like.
We want to make it easy for clients to know when we’re done and tell us how we did.
Please let us know.
Our cleaners and our company thrive on feedback. In fact, TLC Cleaning was built by learning from mistakes and continuously improving.
If you’re unhappy with any part of your cleaning, contact us within 48 hours of your service and we’ll work with you to make it right.
Our goal is not perfection. Our goal is excellent service, open communication, and continual improvement.
Yes.
If we missed an area that was included in your service agreement, please notify us within 48 hours of your cleaning.
Once we understand the concern, we’ll review the situation and schedule a touch-up or re-clean if appropriate.
The sooner you let us know, the easier it is for us to address the issue and make things right.
Our satisfaction guarantee is simple.
If there is an area that was included in your service agreement and it was missed or not cleaned to our standards, let us know within 48 hours and we’ll come back to address it.
We want our clients to be happy with the service they receive, and we’re committed to making reasonable corrections when needed.
We believe great service starts with communication, and we encourage clients to tell us when something isn’t right.
Our black non-slip indoor shoes are designed to keep our employees safe while still respecting our clients’ homes.
Years ago, we used to remove our shoes while cleaning. Unfortunately, we experienced slip after slip and injury after injury, especially in bathrooms, showers, and on freshly mopped floors.
To reduce injuries while maintaining a professional appearance, we created our indoor shoe policy.
All TLC cleaners are required to wear black non-slip shoes inside client homes. These shoes are never worn outside and should be wiped down between homes.
This policy helps protect both our employees and your home.
Yes.
All TLC Cleaning employees undergo background checks before being hired.
We do not allow theft-related or violent crimes. While having a record doesn’t automatically disqualify someone from employment, we take hiring very seriously. Our goal is to hire people we would trust in our own homes and around our own families.
We also perform pre-employment drug screenings and may conduct additional testing if there is a workplace injury or other circumstance requiring it.
Trust is one of the most important things we provide our clients, and it starts with hiring the right people.
Protecting your home is one of our highest priorities.
Our employees are trained to work carefully around furniture, flooring, countertops, and personal belongings. We use professional equipment, safe cleaning methods, and detailed client notes to ensure consistency from visit to visit.
We are insured, carry workers compensation coverage, background check employees, and require uniforms so clients know exactly who is entering their home.
We also recommend lockboxes, garage codes, or door codes whenever possible. This allows us to continue servicing your home even if your regular cleaner is sick, on vacation, or unavailable.
We treat every home as if it were our own.
While we train carefully and work hard to prevent accidents, breakage can occasionally happen in any cleaning company.
If something is accidentally damaged, we ask our cleaners to report it immediately. Our office will then communicate with the client and work toward a fair resolution.
We believe honesty is always the best policy. We’d rather have an uncomfortable conversation right away than leave a client wondering what happened.
Fortunately, breakages are rare, but when they do occur, we take them seriously.
Yes.
Our primary cleaning product, Simply Clean, was created with families in mind.
Simply Clean is made with all-natural ingredients, including high-grade essential oils, and has a light lemon, lavender, and mint scent. It is safe for children, safe for pets, and safe for most household surfaces when used as directed.
We originally developed Simply Clean because one of our cleaners was becoming more health conscious and requested a more natural product. After researching our options, we decided to create our own signature cleaner rather than rely on products we didn’t fully believe in.
Today, Simply Clean is the primary product we use throughout our clients’ homes and is also available for purchase on our website.
TLC Cleaning does not use bleach products.
Years ago, after replacing a few clients’ carpets that were accidentally damaged by bleach, we decided to remove bleach from our cleaning program entirely.
Bleach can damage carpets, flooring, clothing, microfiber cloths, and even our uniforms. It also creates strong fumes that many people find unpleasant to breathe around.
Over the years, we’ve found safer and more effective alternatives that allow us to clean without the risks bleach can create.
TLC Cleaning provides all of our own cleaning supplies and equipment.
Our primary product is Simply Clean, our signature all-purpose cleaner that we’ve used in clients’ homes for more than eight years.
We also use professional vacuums, microfiber cloths, floor cleaning tools, and specialty products when needed for specific surfaces.
We prefer to use products our team is trained on so we can clean efficiently and safely.
Yes, although we prefer to use our own.
Our cleaners are trained on our products, equipment, and procedures. We know what products are safe on different surfaces and how they perform.
If you have a specialty surface or a manufacturer-recommended product, we’re happy to discuss using it.
There is no extra charge for us to provide our own supplies. That’s simply part of the service.
Simply Clean is TLC Cleaning’s signature all-purpose cleaner.
We created it more than eight years ago and use it throughout most of the homes we clean.
It has a light lemon, lavender, and mint scent and is safe for children, pets, and most household surfaces.
We loved it so much that we eventually began selling it on our website so clients could use the same product we use in their homes.
Simply Clean started because one of our cleaners requested a more natural cleaning product.
As we began looking at alternatives, we realized we didn’t want to use just any product. We wanted something that reflected our own values.
So we created Simply Clean—a product that is effective, pleasant smelling, and safe for the families, children, and pets we serve every day.
More than eight years later, it’s still one of our favorite products.
Every flooring manufacturer has different recommendations, so it’s always a good idea to follow the care instructions for your specific floor.
At TLC Cleaning, we are trained to identify different flooring types and clean them appropriately. Bamboo flooring typically requires a little more care with moisture levels, while vinyl flooring is very durable and easy to maintain.
We clean vinyl floors every day and use professional cleaning methods designed to leave them clean without causing damage.
We recommend following your flooring manufacturer’s guidelines.
Some manufacturers allow steam mops while others do not. Because flooring products vary so much, it’s important to follow the recommendations for your specific floor.
At TLC Cleaning, we do not rely on steam mops. Our team is trained to properly clean vinyl flooring using professional methods that safely remove dirt and buildup while protecting the floor’s finish.
Microfiber cloths are one of the most important tools professional cleaners use.
Unlike traditional rags, microfiber is designed to trap dirt, dust, and debris rather than simply moving it around.
Microfiber helps us:
Capture more dust
Reduce streaking
Use less cleaning product
Protect delicate surfaces
Clean more efficiently
We also color-code our microfiber cloths to help reduce cross-contamination between different areas of the home.
Yep, we sure do.
Years ago, our team fell in love with Shark Rocket vacuums because they are lightweight, versatile, and easy for our cleaners to carry from house to house.
The downside is they were never really designed for professional cleaning. When you’re vacuuming multiple homes every day, they wear out much faster than they would in a normal household.
To keep our equipment in great condition, we replace many of our vacuums about every six months. We then clean them up, repair them if needed, and sell them for approximately half of our original cost.
This helps us reinvest in new equipment while giving someone else the opportunity to purchase a professionally maintained vacuum at a great value.
We do something similar with our microfiber cloths, replacing them regularly and selling the older ones to clients who want professional-quality cleaning cloths at an affordable price.
To protect your belongings and keep our team safe, there are a few things we leave alone. In many cases we’re happy to clean around or nearby — just ask, and our office can always help with the best next step.
For the safety of your items, we don’t clean: electronic screens (we’ll clean the rest of the device), crystal chandeliers, grand pianos and delicate musical instruments, the inside of china cabinets and display cases (we’ll do the outside), urns, taxidermy and animal-hide rugs, exposed paintings and canvas art (we’ll clean the frame if framed), real houseplants, and exterior windows (we offer interior windows only).
For surfaces that can be damaged, we generally leave: popcorn ceilings, broken blinds, the inside of fireplaces (we clean the outside), and the inside of saunas (we clean the outside glass of the door).
For the safety of our team, we cannot clean: pet waste or litter boxes, areas with rodent droppings, homes with an active pest infestation such as cockroaches or bedbugs, exposed or used needles, ashtrays (fire risk from embers), medical equipment, exposed firearms, or religious altars. We also don’t empty diaper pails, garbage compactors, recycling bins, or shredders unless specifically requested, and we don’t clean underneath stacked washer/dryer units.
If your home has one of these situations, just let us know and we’ll figure out the best approach together.
We bill in labor hours, which is the total combined working time of everyone on the team. For example, one cleaner working six hours and two cleaners working three hours each both equal six labor hours. This is different from clock time, so a two-person team can finish your home in half the clock time while the labor hours stay the same.
Sometimes we send multiple cleaners to complete a project more efficiently.
This allows us to complete larger jobs faster, reduce the amount of time we’re in your home, and better manage our schedule.
The total labor being provided remains the same. The work is simply divided between multiple cleaners.
At TLC Cleaning, we talk about labor hours.
Labor hours are simply the total combined hours worked by all cleaners assigned to your home.
For example:
1 cleaner working 6 hours = 6 labor hours
2 cleaners working 3 hours each = 6 labor hours
3 cleaners working 2 hours each = 6 labor hours
The total labor you purchased remains exactly the same.
Many clients actually prefer multiple cleaners because the project gets completed faster and causes less disruption to their day.
Yes, a team can often complete a project much faster.
Our cleaners are trained to work together and divide responsibilities throughout the home.
Quality should not be affected simply because multiple cleaners are present. Whether we send one cleaner or several, our expectations remain the same.
In many cases, larger projects actually benefit from multiple sets of eyes throughout the home.
Before you let someone into your home, you deserve to know exactly who is coming through your door.
Every TLC cleaner is a trained, professional employee — not a random contractor or someone we found at the last minute. Our team members are background checked, drug screened, and wear TLC uniforms so you always know who is in your home.
We invest heavily in training so our cleaners know how to care for your home, your surfaces, and your belongings. When you welcome a TLC cleaner in, you’re welcoming a vetted, trained member of our team who takes your trust seriously.
We hire for heart and work ethic first.
Cleaning skills can be taught, but honesty, kindness, and a genuine desire to serve others cannot. That’s why we look for character before experience. If someone has the right heart and a strong work ethic, we can teach them everything else.
Once hired, every cleaner goes through our training programs and receives ongoing coaching so they continue to grow and improve. Everything is built around a customer service mindset.
After all, we are a customer service company that just happens to clean.
We believe happy employees create happy clients.
When our team feels supported, valued, and appreciated, that care shows up in your home. That’s why we invest in our employees with strong support systems, real career opportunities, benefits, ongoing training, and regular recognition for great work.
A cleaner who feels respected and taken care of brings more pride, consistency, and attention to detail to your home. Taking care of our people is one of the most important things we do for our clients.
Many of our employees have been with us for years — some for more than a decade.
They stay because of our positive culture, real career opportunities, benefits, and a supportive environment where they feel valued.
This matters to you as a client because long-term employees mean more experienced, consistent cleaners caring for your home. The longer someone stays with TLC, the better they know our standards and, often, your home specifically.
Yes, and we’re proud of it.
We offer our employees medical, dental, and vision insurance, a 401(k), paid time off, and paid holidays. TLC pays approximately 50% of the cost of medical insurance and 100% of employee life insurance.
We offer these benefits because attracting and keeping great employees allows us to provide better, more consistent service to our clients. When we can retain wonderful people, you get a more reliable and experienced cleaner in your home.
Most of our employees are full-time professionals, and we also have some part-time team members.
Many of our part-time cleaners are college students who stay with us throughout their entire degree program. We focus on long-term employment rather than temporary help, which gives us a stable, dependable workforce.
For you, that stability means consistency — the same trained faces returning to care for your home, rather than a rotating cast of temporary workers.
After every cleaning, we send clients a survey to rate their experience and leave feedback.
Those survey scores are tied directly to monthly bonuses, which creates real accountability and a strong incentive to provide excellent service on every visit. We also support our team with ongoing coaching.
This system is one of our most important quality-control tools. It keeps our cleaners motivated and helps ensure the service in your home stays consistently high.
We believe our employees are the heart of our company, and we like to show it.
We treat our team to homemade breakfasts and keep a stocked snack station and coffee station at the office. We host employee events throughout the year and send our team home with holiday food baskets.
Those holiday baskets include a full meal — turkey, ham, potatoes, stuffing, rolls, vegetables, and pie — so our employees and their families can enjoy the holidays together.
Caring for our people is part of who we are, and that same care carries into every home we clean.
We set out to create careers, not just jobs.
Our employees stay because of advancement opportunities, benefits, stability, and meaningful work that helps real families every day.
When employees stay longer, our clients benefit from more experienced, knowledgeable, and consistent cleaners.
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